Returns and Refunds

About Us:

 

TERRA in a leader in Sustainable Integrated Solutions, supplying clean energy, water purification, lighting, communications, and medical equipment as a baseline to organizations and individuals worldwide. These customizable, off-grid and micro-grid, self-sustainable solutions support Energy, Life and Safety, and are employed commercially and in developing regions for expeditions, for the military, to support conservation, to enable scientific research and more. Each solution is as unique as each of our customers' needs.

 

 

Shipping & Payment Information:

 

We do our best to process and ship orders as soon as possible. Please keep in mind that we get backlogged during the holiday season and it could take longer. 

 

If you have any questions about your order, please contact us by email and we’ll be glad to help.

 

Please choose Free shipping (if applicable) or Standard shipping whenever possible for the least environmental impact.

 

Holiday Shipping

 

To guarantee delivery by Dec. 24

Select Order by noon ET

Free                       Dec. 9

Standard              Dec. 15

2-Day    Dec. 21

Next-Day             Dec. 22

Free Shipping

Amount advertised on the website.* (Up to 10 business days) Final delivery by USPS. Ships in 1-2 business days.

Order    Cost

Amount Advertised (before tax) Free

Standard Shipping

(Up to 7 business days) All US addresses. Ships in 1-2 business days.

2-Day Delivery

(2 business days**) Physical addresses only. Not available for PO Box and APO/FPO addresses. Order must be placed by noon ET to ensure 2-day delivery.

Next-Day Delivery

(1 business day***) Physical addresses only. Not available for PO Box and APO/FPO addresses. Order must be placed by noon ET to ensure next-day delivery.

Saturday Delivery

Email to request.

† Not available for PO Boxes and APO/FPO addresses.

Freight Forwarders: TERRA does not ship to Freight Forwarders under any circumstances.

For all orders placed on our website shipping to the international locations, your order will be shipped using UPS International. The shipping cost varies with each shipping destination and shipping method. Duties and taxes are the responsibilities of the recipient, these fees will be due at the time of delivery. This shipping method typically takes up to a week. For shipping to APOs and FPOs, please use the regular US website. Please email customer service for specific country shipping charges.

Please note: Orders still ship in 1-2 business days.

* 2-Day Delivery to Alaska and Hawaii may take three days. Express delivery fees to US Territories are higher than those listed above. Please email our Customer Service center for shipping fees.

** Next-Day Delivery is available only in the continental US. Next-Day Delivery to Alaska and Hawaii may take an additional 1-2 days.

† You must email our Customer Service center to schedule Saturday Delivery. Orders for Saturday Delivery must be placed before 3PM ET. If your order absolutely, positively needs to arrive on a certain day, please email Customer Service.

 

Shipping Holidays

Terra and its carriers will not be shipping or delivering on:

New Year's Eve – Only Saturday delivery packages will be delivered†† 

New Year's Day

Presidents' Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving – Only Air and International packages will be delivered

Christmas Eve - Only Saturday delivery packages will be delivered†† 

Christmas Day

†† Not all areas are eligible for Saturday delivery. Please contact Customer Service for more information.

Additional Shipping Holidays for those with PO/APO and FPO addresses:

Martin Luther King, Jr. Day

Columbus Day

Veterans’ Day

 

 

Returns:

 

How long does the process take? 

We do our best to process returns within 7 business days. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.

Need a different color, size, or item? 

Please return the item you don’t want (using this process) then place your new order online.

How to do a return?

Should you want to return an item purchased from us, just email info@terrags.com  with your order number, what you want to return and if you want an exchange or refund. Our staff will get back to you ASAP.